Redwood Rv - Furniture

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1.9
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We have a 2016 Redwood and the furniture definitely doesn’t qualify as residential. We have replaced kitchen chairs because 3 of them have broken and are made of pressed wood or particle board.

The recliners have bunched up with stuffing and are lumpy to sit on. I am very disappointed.

Redwood Rv - Upset customer

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Have a 2016 residential Redwood 5th Wheel, thought we were buying top quality. Dining chairs (3) have fallen apart (broken backs).

Chairs are made of particleboard (CHEAP). Recliners have the seat padding rolling up Not a happy customer !!!

Redwood Rv - Useless warranty

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1.0
Details
Customer service
Warranty

Purchased Redwood fifth wheel with 2 year warranty. Frame was not sufficient to support the RV and was repaired in California by warranty.

Repair was very poor and continued to give issues. In Edmonton, AB a Woody's dealership held our trailer hostage for over 50 days while we tried to get Crossroads to answer emails, phone calls. We were lied to, bullied, blamed for the problem...they said our Sport Chassis Freightliner was too big and damaged the RV. This is untrue.

Finally we were bullied into signing away our warranty in order to get our Redwood back.

We lost over 100 days of our vacation fighting with Crossroads. They do not honor their warranty.

Product or Service Mentioned: Redwood Rv Rv.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Rude customer service employees, Being lied to.

  • Redwood fifth wheel

Comments

Anonymous
#1550929

We have a REDWOOD and it should be stated from the GET GO! Redwood, a product of Crossroads RV and Ultimately owned by THOR Industries should NOT be considered as a Great RV.

It is not!

Just reading your comments, HOW IN THE *** could your Tow Vehicle cause Damage to your Frame! Total ***

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