Purchased Redwood fifth wheel with 2 year warranty. Frame was not sufficient to support the RV and was repaired in California by warranty.
Repair was very poor and continued to give issues. In Edmonton, AB a Woody's dealership held our trailer hostage for over 50 days while we tried to get Crossroads to answer emails, phone calls. We were lied to, bullied, blamed for the problem...they said our Sport Chassis Freightliner was too big and damaged the RV. This is untrue.
Finally we were bullied into signing away our warranty in order to get our Redwood back.
We lost over 100 days of our vacation fighting with Crossroads. They do not honor their warranty.
Product or Service Mentioned:
Redwood Rv Rv.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like:
Customer service, Rude customer service employees, Being lied to.